Service & Help

Ordering and Shopping Information

Shipping Rates and Information

Product and Sizing Information

Returns

Privacy Policy

About Twitter Tees by Threadless

Need to contact us

Our FAQs don't answer your question? No problem! Contact us via our contact form and we will respond to your inquiry within 1-2 business days.

Why are some tees out of stock?

Our tees are printed in limited quantity batches. We do this for a couple of reasons. We know your tees are special to you and we want to keep them that way. To do that, we make sure the tees are available on a limited edition basis. Also, we want to focus more efforts on introducing new tees into our stock rather than restocking old designs. We know that there are some designs worth bringing back so in those cases. When enough people want to see a design again, we print it again!

How do I use a coupon or gift certificate?

You can enter a coupon or gift certificate code during the third step of the checkout process along with billing information. Under "Billing Information", there's a field to enter a coupon code or gift certificate code. Click "Apply" to deduct the coupon amount from your order total. If the coupon amount exceeds the order total, the balance will remain on the coupon or gift certificate code to be used on future orders.

Email us if you have any problems using a coupon or gift certificate code. We will not be able to retroactively apply codes to orders already placed.

Please note: Certain circumstances may limit one coupon per order. Restrictions noted at checkout.

How do I pay for my order?

We only accept Credit or Debit Cards for payment.

Cards accepted are Visa, Mastercard, Discover, and American Express. Only Debit Cards backed by a Credit Card company listed above (Visa, Mastercard, etc.) can be accepted. We don't accept Switch, Electron, Maestro and some other international debit cards. Credit Card gift cards are also not an accepted form of payment.

Our website features an SSL secure connection during the transaction keeping your information secure and private. Please note that the charge on your statement will appear "Threadless.com".

How do I add items to my order?

We're unable to add to any order since we don't store credit card information. You'll have to place a new order for any additional items. If your order is still new, just cancel your order and place it again.

Why has no one has responded to my emails to Customer Service?

Most likely we've received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. It may also be a good idea to add service@threadless.com to your contacts so future emails are not blocked. If you ordered from Twitter Tees by Threadless, please add service@twitter.threadless.com

During sales or peak demand times, our customer service may be a bit backed up. If you sent an email and haven't heard back from us after 3 business days, feel free to send a follow up email.

Do you accept PayPal as a form of payment?

Unfortunately we have no immediate plans to offer PayPal as a payment option. PayPal is not supported by our merchant account and also does not offer the level of fraud protection we require.

However if you have a PayPal debit card, we do accept those. The PayPal debit card acts like a debit card from your bank, but instead of debiting the money from your bank account, it debits from your PayPal account or backup source. If you want to use your PayPal account to order and don't have this card, you should check it out. Just login to your PayPal account and click on 'Products and Services' and go to the link for the PayPal Debit Card.

Accepting payments straight from your PayPal account is not an option currently, but this may change sometime in the future.

How do I send my order as a gift?

To send your order as a gift, just check the box next to the question 'Is this order being sent as a gift?' during the first step of the checkout process.

When an order is sent as a gift, you'll be given the option to include a personalized message and the prices and billing information will be hidden on the gift invoice. Since the billing information is not included in the shipment, be sure to include who the gift is from in the personalized message.

We will not be able to change your order to gift status after it's placed, so be sure to select this option before you complete the order.

PLEASE NOTE: For international gift shipments, regular customs fees may still apply.

What currency is used on the site?

All prices are in United States Dollars (USD).

Why was an item removed from my shopping cart?

If an item is removed from your shopping cart, it has sold out. Placing an item in your shopping cart does not save it for you.

Can I get my order gift-wrapped?

Sorry, we don't offer gift-wrapping. You can mark your order as a gift and that will remove the prices from the invoice and allow you to include a personalized note.

Do you accept International orders?

You betcha. We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and continue to the Shipping section of the Checkout process. Open the 'Country' pull-down menu in the Shipping Address section. If your country is included in that list, we're able to ship to you. If your country is not included, we will not be able to fill your order. You could have a friend from another country order for you and forward the shipment to you.

Why was I charged sales tax?

Since we have operations in both Illinois and Colorado, we're required to collect sales tax for all orders placed in those states.

When will my card be charged?

Your card is charged when your order is placed.

Why is there a transaction on my card when my card was declined?

Your card is not charged when it's declined, though it may appear so. When a card is declined, the funds intended for the order are temporarily held by your bank. Since the order was never processed, the money will not be taken from your account. The held funds will automatically disappear after a certain amount of time, usually within just a few days, depending on your bank.

Why are there two charges to my card?

If you only placed one order, there will only be one charge to your card. There may temporarily be two transactions on your card- one is the authorization and one is the charge for your order. The authorization will disappear after just a few days.

How does the currency conversion work for international orders?

All prices on the site are in United States Dollars (USD). When your order is placed, the order total is also in USD. When it's charged to your card, your card company will convert the total to your country's currency at the currency rate when it's processed. If you need to be refunded, the refund will be processed at the current currency rate. This may differ from the rate when your card was charged. Your card company may charge additional fees for conversion. Please contact them for more details.

Is my credit card info secure?

You bet. We don't store any credit card information. When you complete your order on our site, you'll notice the lock icon in the address bar, and you'll also notice the http become https. The s and the lock means you're on a secure server.

How do I subscribe or unsubscribe from the newsletter?

Click here to join the newsletter!

The newsletter gives you some great new information about new releases, exciting news, and the general goings-on at Threadless, Threadless Kids, Type Tees, the Select Series, and Twitter Tees by Threadless.

To unsubscribe, click on the above link and enter your email address. Continue like you're signing up. The next page will give you the option to unsubscribe.

Can I place a phone or mail order?

Sorry, orders can only be placed online. Rest assured, our online checkout process is secure and no credit card information is stored.

Why was my order declined?

Your order could be declined for two reasons: if your item is out of stock or if there are billing issues with the information you entered. In either situation, we will send you an email notification. If your order was declined and you didn't receive an email with an explanation from us, email us for more information.

Why was an item in my order highlighted and not included in the shipment?

Unfortunately that means an item in your order was not available when we processed it. You should've received an email notification informing you of the situation and the refund. If you didn't receive this information, email us and we can provide you with a copy of it.

Why haven't I received my order or shipping confirmation email?

If you didn't receive an order confirmation, don't place your order again. You can check your order status to see if your order exists or email us to see if we can locate your order information. Be sure to provide the full name on the order, email address, and first 4 and last 4 digits of the card used.

Is the site secure?

Any personal information given to Threadless through Twitter.Threadless.com will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any Threadless server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
In order to protect customers to the fullest extent, Twitter.Threadless.com does not store your credit card information at any time.
To assist you in recognizing secure areas of the Twitter.Threadless.com website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

How do I check my order status?

You can also go to the Order Status page and enter your order number, email address, and billing post code. Make sure to enter this information it was entered when the order was placed. Another way to pull up your order status is to enter your full name and the first 4 AND last 4 digits of the credit card number used to place the order.

If you are unable to pull up your order, email us and let us know what information you are entering in which fields and we can check it for correctness.

How do I place an order?

It's quite simple really!
  1. Browse through the site until you find the item you wish to purchase.

  2. From the product page, select the size you would like to buy and click ' Add to Cart. When you are in the shopping cart, you can click 'Go to checkout' to place your order or 'Continue Shopping' to shop for more.

  3. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves five steps; Review Your Order, Shipping Information, Shipping Method, Billing Information, and Place Your Order. You will then receive an order confirmation email. When your order has been shipped, you will receive a final email stating so.


PLEASE NOTE: Shirts are only held for you once you place an order. Adding a shirt to your cart does not guarantee that you will be able to purchase it at a later date. It is possible for an item to sell out while in your cart.

How do I cancel or make changes to an order?

If you need to make changes to your order, you can cancel your order and place it again.

To cancel your order, go to the Order Status page and enter your Order Number, Email Address, and Billing Postcode. Make sure to enter your postcode just as you entered it when you placed the order. If you did not enter anything in this field during checkout, you can leave this blank.

It's a good idea to double-check the order number from your initial email confirmation. Shipment numbers, which are sent in the shipping confirmation email, are different from order numbers. Make sure to enter the billing zip/post code just as you entered it when you placed the order. If you entered something other than the post code (such as the city name) in this field during checkout, be sure to enter that info instead of your zip. Do not include any extra spaces or characters.

Once you pull up your order, you will be given the option to cancel. Your card or payment option will be reimbursed and you can go ahead and place another order.

If you aren't able to pull up your order, you can email us . Changes can only be made if your request is answered before your order is processed. Depending on demand, we may or may not be able to make your requested change. Once your order is processed or shipped, no changes can be made.

PLEASE NOTE: If you do not see the 'Cancel' button while viewing your order status, chances are your order has been opened for processing and changes can no longer be made. In this case, feel free to return your items for a refund or exchange.

Do I need a Twitter account to place an order?

There is no need to have a Twitter account to place an order. However, you do need a Twitter account in order to nominate and vote on Tweets.

How can I buy an out of stock item?

Sold out items are not available for purchase. However if a shirt sold out quickly, we will likely reprint it. Sign up for our newsletter and we'll notify you of new releases each week!

How do I add items to my order?

We are unable to add to any order since we don't store credit card information. You will have to place a new order for any additional items. If your order is still new, you can cancel your order and place it again.

To cancel your order, see this FAQ for more information

Can orders from Twitter Tees and Threadless be combined?

Since Twitter Tees and Threadless.com are separate sites, you will not be able to combine items from each site. The shopping carts are separate, so separate orders will have to be placed.

What shipping options do you offer?

We offer the following options for shipping:

Domestic (US) Orders

  • UPS Next Day

  • UPS 2 Day

  • UPS Ground

  • Postal


    • Note: UPS cannot ship to PO Boxes.

    International Orders

  • Postal Economy

  • Postal Priority


    • For certain international areas, we also offer:

  • UPS Expedited

  • UPS Express Saver

    • How much will shipping cost me?

    Costs vary based on ship location, the weight of the items in your order and the shipping method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart and proceed to the second page of the shipping step. In this step, you'll see how much it will cost you to ship with all available shipping methods without having to place an order.

    Custom fees and additional fees may apply for international shipments. Please contact your local customs office for more information.

    Can I track my shipment?

    You may be able to track your shipment depending on the shipping method. The tracking number will be included in the shipment notification email. If you have the tracking number, you can track your shipment at UPS.com

    The following shipping options are traceable:

    Domestic (US) Orders

  • UPS Next Day

  • UPS 2 Day

  • UPS Ground


    • International Orders*

  • UPS Expedited

  • UPS Express Saver

    • *Only available to certain international areas.


    Domestic and International Postal shipping options don't have tracking information.

    How long will my order take to arrive?

    If you received a shipping confirmation email, your order has shipped from our warehouse. Check the estimated delivery times for your shipping method:

    Domestic (US) Orders

  • UPS Next Day (Next business day)

  • UPS 2 Day (2 business days)

  • UPS Ground (1-5 days)

  • Postal (5-8 days)


    • Note: UPS cannot ship to PO Boxes and APO address. For these addresses only, a Postal shipping option is available.

    Postal shipments can take up to 20 days to arrive depending on conditions and delays.

    International Orders

  • Postal Economy (1-3 weeks)

  • Postal Priority (5-10 days)

  • UPS Expedited (2-5 days) *

  • UPS Express Saver (1-3 days) *

    • *Only available for certain international areas. Delays may occur at the customs office that are out of UPS control. In these situations, the shipping time is no longer guaranteed.

    Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED. Please check the processing time estimated in your email confirmation to determine when your order will ship.

    Postal International can take up to 5 weeks to arrive depending on conditions and delays.

    Why does my tracking number not work?

    In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 24 hours and the information should be updated.

    Why was my order charged a customs fee when it was delivered?

    Any international order may incur a customs fee. The shipping step of the checkout process states that all international orders may incur customs fees and additional fees. These fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

    How does Postal shipping work?

    We use Mail Innovations for the Domestic Postal option. Mail Innovations is a service provided by UPS. UPS picks up your order from our warehouse, sorts it, applies the necessary postage, and hands it off to your local post office. USPS will deliver your order, not UPS, so this option is used for PO Boxes and APO addresses. Tracking information is not available for Postal shipments

    This postal option is similar to First Class mail, so it can take longer to arrive than the UPS shipping method.

    Most postal shipments take 5-8 days to arrive. However if there are any local office delays, routing issues, or bad weather, it may take up to 20 days. If your order doesn't arrive within three weeks from the ship date, email us.

    How does Global Postal shipping work?

    We use Mail Innovations for the International Postal option. Mail Innovations is a service provided by UPS. UPS picks up your order from our warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for delivery. UPS does not deliver the order.

    Postal Economy should take 1-3 weeks to be delivered and Postal Priority typically takes 5-10 days. Any postal international order can encounter delays while in transit, so it's possible to take up to 5 weeks for an order to be delivered. Unfortunately, tracking information is not available for Postal shipments. The ship times given are estimates and not guaranteed.

    Custom fees and additional fees may apply for international shipments. Please contact your local customs office for more information.

    When will my order arrive via UPS Expedited or UPS Express Saver?

    For express international orders, we offer UPS Express Saver and UPS Expedited. UPS Express Saver shipping will arrive within 1-3 business days after the ship date. UPS Expedited shipping will arrive 2-5 business days after the ship date. Delays may occur at the customs office that are out of UPS control. In these situations, the ship time is no longer guaranteed.

    Some processing time may apply. Most UPS Expedited and Express orders will ship within 3 business days from the date the order is placed.

    UPS Expedited and Express deliveries are only made during the business week. Deliveries will NOT be made on Saturday or Sunday or holidays. If an order is shipped Friday UPS Express Saver, it should arrive between Monday andWednesday the following week. If that Monday is a holiday, it will arrive between Tuesday and Thursday.

    This shipping method is only available for certain international areas.

    How do I have an order shipped to a PO/APO/AE Box?

    In the shipping information section of the checkout process, enter your shipping information for your PO Box address. Under the "Address 2" field, there is a question that says "Is this address a PO, APO, or AE Box?". Select "Yes" from the drop down menu and continue to the next page- Shipping Method. By selecting "Yes", you'll be offered the Postal (USPS delivered) shipping option.

    Do you offer bulk shipping discounts?

    We don't offer discounts for bulk shipments. However, the more tees in an order, the less the shipping charge will be per item.

    How can I avoid paying customs fees?

    We know that the customs office is not a fun place, but we also need to follow their rules and fill out all customs forms properly by marking the package correctly and including the value of the tees. If we don't fill out the forms this way, we risk having the shipment returned to us or being prohibited from shipping to that country.


    When you select the Gift option during checkout that does not mean the Gift box is checked on the customs form . Please be aware that shipments sent as gifts may still be charged customs fees.


    To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

    What are the washing instructions?

    The instructions are as follows:
    Machine wash cold. Wash dark colors separately. Use non-chlorine bleach only if needed. Tumble dry low. Do not iron decoration. Do not dry clean if decorated.

    If the tee was printed using specialty inks- Glow in the Dark, Foil, Felt, etc, washing inside out helps preserve the ink.

    The tees are primarily 100% cotton tee shirts so expect some shrinkage. To lessen this, try hang drying your tees.

    How do I know what size I wear?

    The measurements on the size chart are of the tee shirt, not your body, so we recommend measuring a tee that fits you well. To determine the width, measure just under the armholes on one side of the garment. To determine the length, measure from the shoulder seam to the bottom seam of the tee. Be sure to add 0.5 to 1 inch on both measurements to account for shrinkage. Compare your measurements to the size chart to see what size best suits you.

    All tees may vary up to one inch (industry standard) from the measurements stated on the size chart.

    What type of shirts are used?

    All Twitter Tees by Threadless are printed on American Apparel Fine Jersey Short Sleeve Tees.

    Here is a link to the American Apparel product page:

    Guys American Apparel Short Sleeve Tee (Style 2001)

    Girly American Apparel Short Sleeve Tee (Style 2102)

    Do I have to pay to send back a wrong or defective item?

    If you received a defective or wrong item, we'll reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we'll reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.

    How do I know if my return has been processed?

    Returns can take 1-2 weeks to be processed once we receive them. Be sure to also factor in the ship time for your return to be delivered to us. When your return is processed, we'll send you a notification email. If you believe your return should've been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam.

    Where can I print out the Return Form?

    You can get a copy of the return form here: Return Form . Please include your order number, your email address, and the email address of whoever placed the order if they're different.

    See the Return Policy for more details.

    How do exchanges work?

    We basically have an even exchange policy- one tee for one tee. If you purchased tees during a sale and would like to exchange them after the sale, you will not be charged the post-sale price difference as long as the tee you're exchanging for is within a few dollars of the original purchase price - or you're exchanging for the same design in a different size.


    If you'd like to exchange for a tee of a higher price, please include your credit card number so we can charge you for the difference. Additionally, you will not be refunded for any price difference if you are exchanging for a lower value tee. If you would like the price difference, we recommend returning for a refund or Threadless credit and placing a separate order for the lower priced items.


    If you opt for a refund or store credit, it will be in the amount you paid for the items.

    What if I request an out of stock item in an exchange?

    If the item you request is out of stock when the exchange is processed, you'll be issued Threadless credit instead. If you don't want Threadless credit, we recommend including a second choice on the return form.

    Please note: Threadless credit can be used on Threadless, Threadless Kids, Type Tees, the Select Series, and Twitter Tees by Threadless.

    How do I return a gift?

    If you'd like to return a gift and have the return form and order number, fill out the return form as instructed for returns and exchanges. Let us know the item was a gift and include your email address and shipping address. We'll update the order information so the return notification is emailed to you and any exchange items are shipped to your address.

    If you do not have the order number, email us with the email address and name of the person who sent you the gift as well as the size and item(s) you'd like to return.

    What is your Return Policy?

    We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 60 days of placing your order. We do not accept returns or exchanges after the 60 day period.

    Please fill out the return form found on the back of the invoice from your order. If you no longer have it you can get it here: Return Form

    Indicate what you are returning and why. Please let us know if you would like to return your item(s) for an exchange, refund, or Threadless credit. In order to process your return, please include your name, email address and order number along with the items that you are returning.You will be responsible for the shipping charges associated with sending the return back to us.

    If you are asking for an exchange, we will send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you Threadless credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you are asking for a refund, you will only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

    All returned items must be in the original condition you received them in. We do NOT accept back washed items. If a washed item is returned, the return will be refused and sent back to you.

    Please note: Threadless Credit can be used on Threadless, Threadless Kids, Type Tees, Select Series, or Twitter Tees by Threadless.

    If you have any other questions about returns please feel free to email us.

    What is your privacy policy?

    Please view our full privacy policy.

    What is Twitter Tees by Threadless?

    Threadless is bringing its crowdsourcing expertise to Twitter with the launch of Twitter Tees by Threadless at TwitterTees.com. Twitter Tees feature notable tweets submitted and voted on by Twitter users, with art direction and design of each t-shirt by the in-house creative team at Threadless.

    What is Threadless?

    Threadless is an online design community where users can score designs, offer comments and critiques, and post about whatever is on their minds. Threadless is also an ongoing open call for tee shirt design submissions. Anyone can sign up, download a tee template and submit ideas, which are then evaluated by the Threadless community for seven days. Tee shirt designs are selected from the pool of the most popular designs as scored by the community.

    What is skinnyCorp?

    skinnyCorp is a technology company that loves coming up with ideas to foster communities that people can benefit from and have fun with - online and off. It is the parent company of Threadless and all our other sites: Select Series, Type Tees, Threadless Kids, Twitter Tees by Threadless, Naked & Angry, I Park Like an Idiot, and Extra Tasty.

    You can find more information on the skinnyCorp site.